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Crénot warranty: activation, coverage and how to make a claim
- The electronic warranty activates automatically when the courier confirms delivery; check it at baohanh.simi.vn or in the SIMI app.
- Coverage: products with electronics and included accessories 12 months; batteries and separately bought accessories 6 months.
- Replacement: free one-for-one exchange for manufacturing defects within the first 15 days.
Warranty periods
| Type | Period |
|---|---|
| Products with electronics and included accessories (scales, IPL device, massage gun, exerciser display) | 12 months |
| Batteries and separately bought accessories | 6 months |
| Replacement for manufacturing defects | First 15 days |
According to the warranty policy at baohanh.simi.vn. Each product line may have its own conditions; contact SimiGO customer care on Zalo OA for details.
Activation and lookup
Crénot products bought at SIMI.vn have an electronic warranty: the system activates it automatically and it runs from the day you receive the product. You can look up, activate and follow your records at baohanh.simi.vn, in the SIMI app or by asking the Simi NowFa assistant.
The claim process
- Submit a request when the product has a fault; the system explains how to send it to the service centre if needed.
- Inspection: the cause is identified; if the repair is not covered, you are told the cause and the cost first.
- Repair: repair, part replacement or product exchange according to the policy.
- Completion: you get the result within 5 working days of receipt, not counting shipping and waiting for parts.
Not covered by the free warranty
- Products past their warranty period, or repaired outside an authorised service centre.
- Incorrect use or maintenance; faults caused by the user.
- Damage from water or liquids (the Graci X3 is not waterproof), dirt, or cracks from impact.
- Damage from natural disasters, fire, insects or animals.
Keeping your products in good shape
- Scales: wipe the glass with a damp cloth, never soak it; remove the batteries if unused for a long time (Gofit S2 and Gofit X6 Pro use AAA batteries).
- Graci X3: wipe the flash window with a soft cloth after each use and store it somewhere dry.
- Thunder Z6: clean the heads and fully charge the battery before storing it for a long time.
Frequently Asked Questions
Where can I buy Crénot with an official warranty?
Crénot products are sold officially at SIMI.vn, with an electronic warranty that activates on delivery.
Do I need a paper warranty card?
No. Look it up by phone number or order code at baohanh.simi.vn or in the SIMI app.
How long does a warranty repair take?
You get the result within 5 working days of receipt, not counting shipping and waiting for parts.
